Process Design and Automation
When automating processes a critical factor to acceptance, improvement, and cost reduction is in how well the improved process reflects how people work and how intuitive the technology is to use on a day to day basis. GCI understands the critical nature of these human factors and has created technology enhancements designed to help automate business processes in a manner that are more intuitive, that can be more easily mapped to your future state business process, and which limit interference in process optimization when the function capabilities of technologies are found to not fully address the manner in which a process should work:
Deployment and Platform Lifecycle Management
Once the benefit of automation and enhancement of a critical business process is understood, the institution and deployment of process change becomes the critical factor to ROI achievement. Often, how technology can be used to improve a business process isn’t fully understood until the actual business user has experienced using these technology enhancements in real life. The challenge this creates is that refinements can be costly, difficult, and putting them in place can increase the cost of deployment and the time to value realization. GCI knows the critical nature of both organizational and technical barriers to change and we have leveraged our experience to address both through products and services designed to enable rapid changes to midstream technology deployments that are responsive to business user feedback:
Performance, Process Governance and Technology Maintenance
Once a successful deployment has been completed and your initial ROI has been realized, gaining ongoing benefit that includes being able to address changes in usage and process enhancements over time becomes an important aspect of continuing to create value from your technology investment. Often, companies who have completed successful deployments face ongoing challenges in the use of technology improvements because of a lack of foresight and understanding of what constitutes good governance of your process automation solution. With our deep knowledge of the technical capabilities you have leveraged, GCI has created technology enhancements that can be used for better performance management, more rapid extraction of management information required for decision making, and the ongoing management of critical, regulated information:
Global Cents (GCI Live LLC) provides premium value-added products and professional services for the Open Text Content Server (formerly Livelink) designed to help companies to extract maximum efficiency from critical business processes by using technology to streamline and automate work. Our unsurpassed knowledge in the use of process automation, document control, and information management has been leveraged by our customers to reduce costs and improve their ability to meet organizational and regulatory goals.
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